Your privacy matters to us. This Privacy Policy explains what information 3jl collects when you use our platform, how we use it, and the steps we take to keep it secure for every player in the Philippines.
When you register an account on 3jl, we collect basic personal information including your full name, date of birth, email address, and mobile number. This information is required to verify your identity, confirm that you meet the minimum age requirement of 21 years, and ensure that your account is set up correctly for use in the Philippines. We also collect payment-related details such as your preferred payment method and transaction history in order to process deposits and withdrawals accurately and securely. During your use of the platform, we automatically gather technical data including your IP address, device type, browser version, and session activity logs, which help us maintain platform security and improve the overall user experience. All data collection is carried out in accordance with applicable Philippine data privacy laws, and we only collect information that is necessary for the purposes described in this policy.
We may also collect information you voluntarily provide when you contact our support team, submit a complaint, or respond to a survey or feedback request. This communication data helps us resolve issues more efficiently and improve the quality of our service over time. If you choose to link a GCash, Maya, or bank account to your 3jl profile, we store only the reference details needed to process transactions — we do not store full card numbers or banking credentials on our servers. Any data collected through cookies or similar tracking technologies is used solely for platform functionality and session management, not for advertising or third-party profiling. You can review our cookie practices and adjust your browser settings at any time if you wish to limit the use of session cookies.
3jl does not sell, rent, or trade your personal information to any third party for marketing or commercial purposes. Your data may be shared with trusted service providers who assist us in operating the platform, such as payment processors, identity verification services, and technical infrastructure partners — all of whom are contractually required to handle your data with the same level of care and confidentiality that we apply internally. In certain circumstances, we may be legally required to disclose personal information to government authorities or regulatory bodies in the Philippines, such as in response to a valid court order, a regulatory investigation, or a request from the Anti-Money Laundering Council (AMLC). We will only disclose the minimum amountof information necessary to satisfy the legal obligation, and we will notify you of any such disclosure where we are permitted to do so by law. If 3jl undergoes a business restructuring, merger, or acquisition, your personal data may be transferred to the successor entity, but only under the condition that the same privacy protections described in this policy continue to apply. We are committed to transparency about how your data moves within and outside our organisation, and we encourage you to contact our support team if you have any specific questions about data sharing arrangements.
Within the 3jl platform itself, access to your personal data is restricted to authorised personnel who require it to perform their job functions, such as account verification staff, payment processing teams, and customer support agents. All internal access is logged and monitored, and employees are trained on data privacy obligations under Philippine law. We do not allow any department or individual to access player data for purposes beyond what is strictly necessary for platform operations. If you believe your data has been accessed or used inappropriately, you have the right to raise a concern with our support team or directly with the National Privacy Commission of the Philippines. Protecting the confidentiality of your account information is a responsibility we take seriously at every level of our organisation.
As a registered player on 3jl and a data subject under the Philippine Data Privacy Act of 2012 (Republic Act No. 10173), you have a number of important rights regarding your personal information. You have the right to be informed about what data we collect and how it is used, which is the primary purpose of this Privacy Policy. You also have the right to access a copy of the personal data we hold about you at any time by submitting a written request to our support team, and we will respond within a reasonable timeframe as required by law. If any of the information we hold about you is inaccurate or incomplete, you have the right to request a correction, and we will update our records promptly upon verification of the correct details. You may also request the deletion of your personal data in certain circumstances, such as when the data is no longer necessary for the purpose for which it was collected, subject to any legal retention obligations that may apply.
You have the right to object to the processing of your personal data for purposes beyond what is strictly necessary for your account and platform operations, and to withdraw your consent for optional data uses at any time without affecting the lawfulness of processing that occurred before the withdrawal. If you wish to exercise any of these rights, please contact our support team directly — you can find help and guidance on the FAQ page. We are committed to responding to all data rights requests in good faith and within the timeframes prescribed by the National Privacy Commission. Players who feel their data rights have not been respected may also lodge a complaint directly with the National Privacy Commission of the Philippines. 3jl views compliance with the Data Privacy Act not merely as a legal obligation but as a core part of our commitment to building a trustworthy platform for Filipino players.
3jl retains your personal data for as long as your account remains active and for a period thereafter as required by applicable Philippine laws and regulations, including anti-money laundering record-keeping requirements. Once the applicable retention period has expired and there is no longer a legal or operational basis for holding your data, we will securely delete or anonymise it in accordance with our internal data lifecycle procedures. We use industry-standard security measures to protect your personal information, including encrypted data storage, secure socket layer (SSL) technology for data transmission, and access controls that limit who within our organisation can view sensitive account details. Our technical infrastructure is regularly reviewed and updated to address emerging security risks, and we conduct periodic internal audits to ensure that our data protection practices remain effective and compliant. In the event of a data breach that is likely to affect your rights and freedoms, we will notify you and the National Privacy Commission as required by law, and we will take immediate steps to contain and remediate the breach.
We also encourage you to take an active role in protecting your own account by using a strong and unique password, enabling any available two-factor authentication options, and logging out of your account when using shared or public devices. If you suspect that your account has been compromised or that your personal data has been accessed without your authorisation, please contact our support team immediately so that we can take protective action on your behalf. For more information about account security best practices, visit the FAQ page. 3jl will never ask you to share your password or full payment credentials via email, chat, or any other communication channel, and any message claiming to be from us that requests such information should be treated as suspicious and reported to our team. Your security is our shared responsibility, and we are here to help whenever you need it.
If you have any concerns about how your personal data is handled, or if you would like to exercise your data rights, our support team is ready to help. You can also visit the FAQ for quick answers to common privacy questions.